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 Shipping Returns & Exchanges

 
We use a number of services for delivering your items including Royal Mail, My Hermes and other courier companies.  Orders received before 2.00 pm are processed the same working day and posted by your preferred option i.e. Standard Delivery (allow 2-5 working days for delivery) or Special Delivery (1-2 working days delivery).  Orders received after 2.00 pm are processed the next working day (this also includes Special Delivery).   Please note that we do not despatch items on Saturdays. 
 
Postage and packaging costs are calculated by weight and shown in the Shopping Basket
 
Sole Diva Shoes cannot be held responsible for delays/non delivery due to Royal Mail. 
 
 
Returns/Exchanges
 
Sole Diva Shoes are committed to giving complete customer satisfaction however if you are not entirely happy with any goods that you have purchased then we will exchange them or refund you. All return/exchange items must be received back within 14 days of receipt, unworn and in its original packaging and box. Please note that return postage and packaging costs will NOT be refunded by Sole Diva Shoes.  Any items returned with marks or defects or deemed unsaleable will be returned back to you.
 
We recommend you use a postal service which insures the goods and enables you to track your parcels progress

Refunds are normally processed back to the original payment source within 5 working days of receipt of goods 

  
Exchanges
 
Sole Diva Shoes will accept returns provided the item(s) are returned within 14 days of receipt.  We will only cover postage & packing costs for resending exchange items on the first occasion, for  any subsequent exchanges the buyer will be responsible for paying the postage and packing charges.
 
Exchanges are alway subject to stock availability
 
 
EU/International Buyers - we are happy to ship outside the UK by International Signed for - please contact us for postage details

 

 


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Delivery
Delivery
 
Postage from £2.80
 
Next Day Delivery from £7.50
 
Orders received before
2.00 pm shipped same day (Mon-Friday)